About your order and delivery date.
If you can't solve it, please contact us from line official or contact us.
*Delivery to remote islands may take some time.
*Delays may occur due to weather and traffic conditions.
In principle, we cannot accept returns due to customer reasons after the product has been shipped. In the unlikely event that the product is defective, please contact us using the inquiry form after filling in the reason for the return within 7 days after the product arrives.
Contact us via LINE
We also accept inquiries from the LINE official account.
* We will reply within 3 business days during business hours .
▼Business hours 10:00~18:00
(Excluding Saturdays, Sundays, holidays, and year-end and New Year holidays)
If you do not receive a reply, we apologize for the inconvenience, but please contact us on SNS.
Please note that we may not be able to reply depending on the content, such as sales.
Please note that we do not accept reservations by phone. I'm sorry.
■ Inquiries about orders
For the email address, please enter the email address you registered with or the email address you used when purchasing.
If so, please let me know your order number as well.
■Inquiries about products <br/>It will be smoother if you include the URL of the product in your inquiry.
We are closed on weekends and holidays. In addition, there are long holidays during the summer and year-end and New Year holidays.
Please check the announcement or social media for closed days!
If you do not receive an email after 3 business days, it is possible that we did not receive your reply. Please contact us via SNS or inquiries from the operator .
* Emails from us will not be delivered to docomo, au, and softbank carrier emails .
Please make settings so that you can receive emails from "firstname.lastname@example.org".
Contact email address
We will reply to your email from email@example.com.