FAQ

Thank you for using Hello world style. We have summarized frequently asked questions. If you can't solve it, please contact us from line official or contact us.

About products and orders

■Can I place an order other than through the Internet?

I'm sorry. We do not accept orders from other than the Internet.

■Can you wrap it?

This is not currently available, but we are looking into making it possible in the future.

■I would like to give a gift, but can I remove the amount?

If the shipping address is different from the purchaser, we will not include the delivery note.

■Do you have a physical store?

Sorry, we are currently online only.

■Can I cancel my order?

If it is before shipping, we can accept it, so please contact us from the inquiry.
We cannot accept it after it has been shipped.

■Can I change the product after ordering?

I'm sorry, I can't accept it.

■Can I change the shipping address after ordering?

If it is before shipping, we can accept it, so please contact us from the inquiry.
We cannot accept it after it has been shipped.

■ I have not received an order confirmation email.

You will usually receive an order confirmation email shortly after placing your order. If you cannot confirm, please check your junk mail and contact us.

Alternatively, if you add a friend and link your account on LINE official, a notification will be sent to LINE.

LINE official

inquiry

About delivery

■When will it arrive?

We will ship within 3 business days of your order.

▼Business date and time▼
Weekdays 10:00-18:00
We are closed on weekends and holidays.
In addition, there are summer holidays and year-end and New Year holidays. We will inform you by notice or SNS etc.