FAQ
Thank you for using Hello world style. We have compiled a list of frequently asked questions. If your question is not answered, please contact us through the official LINE account or our contact form.
About products and orders
■Can I order other than online?
Sorry, we do not accept orders other than via the internet.
■Can I have it wrapped?
We have gift items available, so please take advantage of them.
■I would like to give this as a gift, but can I change the price?
If the purchaser and shipping address are different, the delivery note will not be included.
■Will sold-out items be restocked?
If the brand has stock, we can resell it. Please contact us via social media or inquiries.
■Do you have a physical store?
Sorry, we are currently only available online.
■Can I cancel my order?
We can accept inquiries before shipping, so please contact us via LINE official.
We cannot accept returns after notification of shipment.
We respond to inquiries, including those regarding the official LINE account, on business days. Please note that responses may be delayed during holidays and other consecutive holidays.
▼Opening hours▼
Weekdays 10:00-18:00
We are closed on Saturdays, Sundays, and holidays.
We will also be closed during the summer and New Year holidays. We will announce these closing days via notices or social media.
Timing of refund
The timing of refunds will depend on the specifications of each payment company and the terms of their contract with you, so please check with each payment company.
*If paying by credit card, please check with your card company.
■Can I change the product after ordering?
Sorry, I can't accept it.
■Can I change the shipping address after placing an order?
We can accept your request before shipping, so please contact us via the inquiry form.
We cannot accept returns after shipment.
I haven't received an order confirmation email
Normally, you will receive an order confirmation email immediately after placing your order. If you do not receive a confirmation email, please check your spam folder and then contact us.
Alternatively, you can add us as a friend and link your account on the official LINE account to receive a notification on your LINE account.
About delivery
■When will it arrive?
We will ship your order within 3 business days.
▼Opening hours▼
Weekdays 10:00-18:00
We are closed on Saturdays, Sundays, and holidays.
We will also be closed during the summer and New Year holidays. We will announce these closing days via notices or social media.
■Can I specify the delivery date?
Sorry, you cannot specify this at the moment.
■Can you ship overseas?
Currently we only ship domestically.
Payment
■Please tell me the payment method.
We accept credit cards ( VISA, MasterCard, AMEX, DINERS, JCB ), Paypal, PayPay, LINE Pay, and EPOS Easy Payment.
■Can I pay by cash on delivery?
Sorry, this is not currently supported.
■Can I issue a receipt?
Yes, we can issue a PDF receipt. Please contact us via the inquiry form and include your order number.